NestDesk Topics

Conversation History

Conversation history is where all information about the conversation of your customers are stored, details is provide all chat messages in each specific time period.  In case you merge customer contacts, the conversation history of the newly merged contact will

Use Macro in the Conversation

Macro refers to template responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes.  This article will guide you on how to use macro in NestDesk.

Tag Products (send product link to your customer)

Product tag is the new feature that helps you send direct product links to your customers right in the chat box. In this post, you will learn how to use the product tag feature in NestDesk. Let’s get started! How

Create Conversation Title

Conversation title helps you easily remark and identify message among others with ease. In this post, you will learn how to create & edit conversation title in NestDesk. Let’s get started now. How to create/edit a conversation title Then you

NestDesk Dashboard 

The dashboard is the first thing you’ll see when you log in to your NestDesk account. It helps users stay updated with current support performance and get shortcuts to some key features. In this post, you’ll discover all the basic