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There are some circumstances that may lead to this situation which will duplicate a single customer. For example is when one customer texted you, and the other day they used another browser to hit on live chat. Check their information
There are some circumstances that may lead to this situation which will duplicate a single customer. For example is when one customer texted you, and the other day they used another browser to hit on live chat. Check their information
NestDesk enables you to create customer profile and sync it to Shopify store. In this post, you will learn how to create customer profile in NestDesk. Let’s get started now! How to create customer profile First off, make sure you’ve already
In some circumstances, you may want to edit/update customer information. This post will guide you how to update customer data in NestDesk. Let’s get started now! How to update customer information First off, make sure you’ve already logged into NestDesk.
Conversation history is where all information about the conversation of your customers are stored, details is provide all chat messages in each specific time period. In case you merge customer contacts, the conversation history of the newly merged contact will
Macro refers to template responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes. This article will guide you on how to use macro in NestDesk.
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