Check Customer Journey

  • 19/12/2023
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Check customer journey allows you to track and monitor your customers’ interactions and product activity in real-time. This user guide will walk you through the steps to effectively check your customer’s journey and product-related actions on NestDesk.

How to check your customer journey 

  1. From Dashboard, navigate to Conversation > Click to open a conversation 
NestDesk dashboard
  1. At customer information column, store owner/agents could view customer journey in real-time duration by click on Last view product drop down button

Here you can see the customer’s last viewed products and most viewed products. The information is updated in real-time.

Note: You can only view Last view product section if that customer is the one who first initiates the conversation with you. 

NestDesk last view products

Need any help?

If you have any  questions, don’t hesitate to contact us via live chat or email at [email protected]. Our support team is happy to assist you!

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