Introduction to NestDesk

  • 27/08/2023
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Discover all basic things about NestDesk – What NestDesk is, what you can do with it and who should use it.  

What is NestDesk? 

NestDesk is an omnichannel customer service platform that empowers eCommerce businesses to deliver excellent support and close more sales from chats. 

All your interaction with customers like responding, viewing customer data & creating/editing orders occurs within one dashboard. No longer a cost center, you can turn customer service into a profitable sales channel with NestDesk.  

What can you do with NestDesk? 

Tailored-made for Shopify merchants, NestDesk provides you with a variety of necessary features as shown below.

Support and sell in real-time 

  • Respond to live chat, WhatsApp, and Facebook messages in a unified dashboard.
  • Connect customer messaging from many Shopify stores. 
  • Create & edit orders without leaving the dashboard.
  • Share product links right from chat. 

Provide personalized support

  • View customer profile, order, and conversation history next to each message. 
  • Recognize a customer by email address, phone number, or order number. No need to ask customers to repeat themselves.  
  • Merge customer information with their messages from different channels. 

Improve your customer service efficiency 

  • Use macros (the pre-made templates) to respond to common questions. 
  • Tag & auto assign messages to the right people, at the right time.
  • Leave private notes for your teammates to better understand the context. 
  • Support 24/7 with AI chatbots, FAQs, and helpdesk. 
  • Support anywhere & anytime with the mobile app on hand. 

Track your customer support’s performance 

  • Track conversations created, conversations closed, average first response time, and average resolution time. 
  • Measure orders created, conversion rate and revenues generated by every support agent.  
  • Evaluate the performance of each store, agent and channel in different time ranges.

Who should use NestDesk? 

The answer is any eCommerce business that is looking for a customer service solution. Specifically, NestDesk can be used by Shopify merchants that want to : 

  • Improve support quality & efficiency. 
  • Close more sales through support 
  • Deliver fast, excellent & personalized customer experience

Need any help?

Feel free to contact us via live chat or send an email at [email protected]

Our dedicated support team is happy to assist you! 🤩🤩🤩


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