Cancel An Order In NestDesk

  • 10/06/2024
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No need to open Shopify admin, you can cancel an order for customers you’re chatting with right inside NestDesk. Let’s get started now!

How to cancel an order in NestDesk

  1. From the main Dashboard, navigate to Conversation 
  2. Click on a conversation, look for the order at right corner
NestDesk how to cancel your order
  1. At the pop-up screen, choose cancel method, refund amount and reason for cancel
  2. Click Apply button to finally cancel order 
NestDesk how to cancel your order

The updated status will be displayed on the conversation as below:

NestDesk how to cancel your order

Interested in learning more about NestDesk? Book a demo with us!

Need any help?

Please contact our support team via live chat or email at [email protected]. We are happy to help you as soon as possible!


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