Cancel An Order In NestDesk

No need to open Shopify admin, you can cancel an order for customers you’re chatting with right inside NestDesk. Let’s get started now!

How to cancel an order in NestDesk

1. From the main Dashboard, navigate to Conversation 
2. Click on a conversation, look for the order at right corner

3. At the pop-up screen, choose cancel method, refund amount and reason for cancel
4. Click Apply button to finally cancel order 

The updated status will be displayed on the conversation as below:

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Need any help?

Please contact our support team via live chat or email at [email protected]. We are happy to help you as soon as possible!