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FAQ

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After you create your NestDesk account, you can sign up for a 7-day trial of our Advanced or Professional plan with full features. You will not be billed if you cancel your trial before it expires. Get your free trial now!
You don’t need to install anything as NestDesk is web-based. You and your team can access NestDesk from any computer with an up-to-date browser.
We guarantee to take no sales commission from merchants. You keep all the sales you made from the orders you created on NestDesk.
A conversation will be generated in your inbox whenever you receive a message from live chat. Unlike some apps that charge customers based on the number of tickets/conversations, NestDesk offers unlimited conversation on all plans.
You will have no problems connecting your NestDesk account with multiple stores at the same time. You don’t need to create separate accounts. However, the number of store integrations varies among subscription plans, with the Professional plan having unlimited integrations.
If you are an admin user, you can access your settings and upgrade your plan anytime during your subscription and billing cycle. 
Feel free to reach out to our support team via live chat or email whenever you need our assistance. We typically respond within an hour, with a maximum turnaround time being 12 hours. Contact us now!

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