NestDesk Topics

Updating shipping address

It is common sometimes for your customer not to use the current address or provide the wrong address. You really need a way to update it quickly right in the app.  How to update the shipping address? Step 1: Go

Order Action Permissions (for customers)

Order Action Permissions allows customers to take/request related action on their order. With this feature, NestDesk will help you to utilize live chat and manage your store in a shorter time. This article will guide you step by step to

Edit an order in NestDesk

On need to open Shopify admin, you can edit orders for customers you’re chatting with right inside NestDesk. Let’s get started now! How to edit an order? Step 1: Go to Conversation > select your customer conversation Step 2: Click

Cancel An Order In NestDesk

No need to open Shopify admin, you can cancel an order for customers you’re chatting with right inside NestDesk. Let’s get started now! How to cancel an order in NestDesk Need any help? Please contact our support team via live

Initiate A Refund In NestDesk

No need to open Shopify admin, you can initiate a refund for the customers you’re chatting with right inside NestDesk. Let’s get started now! How to initiate a refund Step 1: Go to Conversion > select your customer conversation Step