Overview Report

  • 10/06/2024
  • 599
  • 0

In this article, you will learn about the Overview report and its features.

Overview report is a dashboard (comprising a set of cards) that summarizes the support performance in a given period of time. 

Key features of overview report

Nestdesk reports
  1. In the Report dashboard, you can see the filter rows with 4 options: Stores, Agents, Tags, Channels.
  2. The statistics of the overview report are Conversation created, Conversation deleted, Average first response time, Average resolution time.
  • Conversation created: The total number of messages
  • Conversation deleted: The total number of messages you deleted
  • Average first response time: Average time that a new message got replied by an agent.
  • Average resolution time: Average time from the customer’s first message to the time the conversation is closed.
  1. The statistics are represented by a line chart through 3 periods of time: Day, Month, and Year.

Interested in learning more about NestDesk? Book a demo with us!


Need any help?

Please contact our support team via live chat or email at [email protected] 

We are happy to help you as soon as possible! 😊😊😊

Helpful?

Featured articles

Updating shipping address

It is common sometimes for your customer not to use the current address or provide the wrong address. You really

Business Hours

Business Hours is an integral part of the app has the ability to relay to website visitors if the support

Can’t Find What You Need? 🤔


Article Outline