Overview Report

  • 19/06/2023
  • 257
  • 0

In this article, you will learn about the Overview report and its features.

Overview report is a dashboard (comprising a set of cards) that summarizes the support performance in a given period of time. 

Key features of overview report

  1. In the Report dashboard, you can see the filter rows with 4 options: Stores, Agents, Tags, Channels.
  2. The statistics of the overview report are Conversation created, Conversation deleted, Average first response time, Average resolution time.
  • Conversation created: The total number of messages
  • Conversation deleted: The total number of messages you deleted
  • Average first response time: Average time that a new message got replied by an agent.
  • Average resolution time: Average time from the customer’s first message to the time the conversation is closed.
  1. The statistics are represented by a line chart through 3 periods of time: Day, Month, and Year.

Need any help?

Please contact our support team via live chat or email at [email protected] 

We are happy to help you as soon as possible! 😊😊😊


Featured articles

Help Desk

In this article, you will learn about HelpDesk and how to add HelpDesk in live chat. Let’s get started now!

Can’t Find What You Need? 🤔

Article Outline