Chat Bot

  • 26/09/2023
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In this article, you will learn about chatbot and how to add NestDesk chatbot in live chat. Let’s get started now! 😊

First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create a new one here.

What is NestDesk Chat bot? 

Chat bot is a computer program that sends automated responses to common customer queries. It helps to provide instant support 24/7, reduces support volume, and gives your agents more time to work on difficult cases. 

NestDesk chat bot

How to add chatbot to livechat

  • To add Chatbot to your livechat widget, go to Self Services
  • Click on Chatbot Settings 
NestDesk chat bot setting
  • You will see the Show your Chat Bot on your chat widget quest on the top
  • Switch the toggle next to it to change status Active or Close Chatbot
NestDesk active self-service chat bot

Chatbot preview

When done set up the Chatbot, you can preview it. Preview section helps you view and interact as your customer, so you could see how it looks and works on your site.

  • Go back to Self Services, click on Preview 
NestDesk preview self-service chat bot
  • You could freely interact with the simulated Livechat
  • Click Restart when you want to start again
NestDesk chat bot preview

How to view Chatbot conversation

Only Chatbot

Only Chatbot is where you could see the conversation that is answered by Chatbot only, to maintain and manage how it perfoms. 

To view Only Chatbot chatting sessions, go to Conversation, it is located at the upper screen. 

NestDesk chat bot conversation dashboard

>>> Read more: Chat Bot Usecases

Need any help? 

If you need any assistance with NestDesk, feel free to contact us via live chat or email [email protected].

Our support team is happy to help you! 😊😊😊


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