NestDesk Dashboard 

  • 27/08/2023
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The dashboard is the first thing you’ll see when you log in to your NestDesk account. It helps users stay updated with current support performance and get shortcuts to some key features.

In this post, you’ll discover all the basic things inside NestDesk dashboard and how you utilize it effectively. Let’s get started now!

Reply awaiting customers 

Click on this section to jump into Conversation where you manage and reply to messages across multiple channels. 

Add new support agents 

Click on this section to jump into Agents where you add, remove and manage agent accounts in your support team. 

Support Report 

  • Conversation Today: Grab a quick look at how many messages you received and resolved today. 
  • Report This Month: Stay updated with how many conversation closed, conversation created and order created this month. 

Support all times & everywhere 

Scan the QR code to download NestDesk mobile app on your phone. 

NestDesk install mobile

Enhanced response time 

Click on this section to jump into Automation where you can use following features: 

  • Macro: Create & edit pre-made messages for common questions 
  • Automation rules: 
    • Auto-assign messages to online agents 
    • Send an email automatically when all agents are offline

Need any help?

If you need any assistance with NestDesk, feel free to contact us via live chat in-app or email [email protected]. Our support team is happy to help. 

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