Preview Customer Cart

  • 18/10/2023
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Overview

Preview customer cart is a powerful feature that allows customer support agents to assist online shoppers by viewing their shopping carts in real-time during chat interactions

How to preview customer cart

  1. Navigate to Conversation section > click to open a specific conversation
NestDesk Conversation

2. On customer’s info sidebar, you will see the Customer’s Cart section. 

Here you can preview cart items in real-time. It displays the item name, variant, price, quantity and subtotal price as well.

NestDesk preview customer's cart

Note: You can only view Customer’s Cart if that customer is the one who  first initiates the conversation with you. 

Why is “Preview customer cart” helpful?

Preview customer cart feature helps you have more contexts to provide personalized assistance and recommendations. 

  • Provide detailed information about the products in their cart, including specifications, reviews, and alternatives
  • Suggest complementary products or upgrades that could enhance their shopping experience or meet their needs better
  • If applicable, offer special discounts or promotions on the items in their cart to encourage them to complete the purchase
  • If the customer faces any issues with their cart, such as adding or removing items, assist them promptly to ensure a smooth shopping experience

Need any help?

If you need any assistance with NestDesk, feel free to contact us via live chat in-app or email [email protected]. Our support team is happy to help! 🤗🤗🤗

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