Order Tracking

In this article, you will learn about Order Tracking and how to use it in live chat. Let’s get started now! 😊

First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create a new one here.

What is order tracking?

Order Tracking is a feature that allows users to get the order’s information easily without logging in or asking the store owner.

How to set up Order Tracking feature?

1. When switch on Order Tracking, a box with the same name appear above message bar on the left
2. Click on Order action box, customers require to enter their emails and orders ID

How does Order Tracking help customers?

1. When switching on Order Tracking, a box with the same name appear above message bar on the left
2. Click on Order Tracking box, customers are required to enter their emails and orders ID

Interested in learning more about NestDesk? Book a demo with us!

Need any help? 

If you need any assistance with NestDesk, feel free to contact us via live chat or email [email protected].

Our support team is happy to help you! 😊😊😊