Order Tracking

  • 29/08/2023
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In this article, you will learn about Order Tracking and how to use it in live chat. Let’s get started now! 😊

First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create a new one here.

What is order tracking?

Order Tracking is a feature that allows users to get the order’s information easily without logging in or asking the store owner.

How to set up Order Tracking feature?

  1. Go to Settings > select Live chat
  2. Located Order Tracking > Switch on Order Tracking > Click Save
NestDesk order tracking

How does Order Tracking help customers?

  1. When switching on Order Tracking, a box with the same name appear above message bar on the left
  2. Click on Order Tracking box, customers are required to enter their emails and orders ID
NestDesk order tracking preview

Need any help? 

If you need any assistance with NestDesk, feel free to contact us via live chat or email [email protected].

Our support team is happy to help you! 😊😊😊

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