Chat Bot Use Cases

  • 27/08/2023
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In this article, you will learn about creating a chatbot scenario and make it suitable for your own purposes. Let’s get started now!

First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create a new one here.

How to create a basic chat bot scenario?

>>> Read this article: How to create Chat Bot with NestDesk app

How to make a good use out of these chatbot scenarios?

Increasing Customer Engagement

Sometimes the best thing you can do to promote your brand is actually avoiding sales. Instead, giving away relevant, helpful resources builds a positive rapport with audiences

NestDesk Chat Bot usecase: Increasing Customer Engagement
NestDesk Chat Bot usecase: Increasing Customer Engagement 2

Creating Awareness

Chat bots can create targeted and personalized experiences for new audiences. Instead of expecting your site visitors to inform themselves about your products or business, be proactive and educate your prospects in a real-time conversation

NestDesk Chat Bot usecase: Creating Awareness
NestDesk Chat Bot usecase: Creating Awareness 2

Sharing Promo Code

You can also use chatbots to share promo codes with your customers. Most often, they’ll close these without even noticing you have a discount for them. Chatbots offer a new way to catch visitors’ attention.

NestDesk Chat Bot usecase: Sharing Promo Code
NestDesk Chat Bot usecase: Sharing Promo Code 2

Finding The Right Products

Chatbots can serve as virtual assistants helping prospects choose the product that fits their needs. These rule-based chatbots provide customers with tailored product recommendations, thus improving the shopping experience and creating more loyal customers.

NestDesk Chat Bot usecase: Finding The Right Products
NestDesk Chat Bot usecase: Finding The Right Products 2

Cross-selling and Upselling

With the right script planning and triggers, you can create a chatbot to cross-sell and upsell your customers. But the easiest way to upsell using a chatbot is simply asking customers whether they’re looking to buy additional products or not. Take a look at the example below:

NestDesk Chat Bot usecase: Cross-selling and Upselling
NestDesk Chat Bot usecase: Cross-selling and Upselling 2

Need any help? 

If you need any assistance with NestDesk, feel free to contact us via live chat or email [email protected].

Our support team is happy to help you! 😊😊😊

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