Conversation History

  • 10/06/2024
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Conversation history is where all information about the conversation of your customers are stored, details is provide all chat messages in each specific time period. 

In case you merge customer contacts, the conversation history of the newly merged contact will be shown on the current contact. 

>> Read more: Merge customer

In this post, you will learn how to view conversation history in NestDesk. Let’s get started now! 

How to view conversation history

First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account, please create a new one here.

  1. In the left sidebar, go to Conversation section > open a conversation 
  2. Click on message icon on the top right of customer information bar
Nestdesk conversation history
  1. Select the period you want to view and click on View details
Nestdesk conversation history

How to view conversation history on smartphone

  • Go to Chat > Choose your conversation
  • Click on Info icon 
NestDesk mobile conversation histories
  • View your history at the bottom of the page
NestDesk mobile conversation histories

Interested in learning more about NestDesk? Book a demo with us!


Need any help?

If you need any help, feel free to contact us via live chat or send mail to [email protected].

Our customer support team is more than happy to help!

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