Initiate A Refund In NestDesk

No need to open Shopify admin, you can initiate a refund for the customers you’re chatting with right inside NestDesk. Let’s get started now!

How to initiate a refund

Step 1: Go to Conversion > select your customer conversation

Step 2: Click Refund and you will see a refund order tab appear

Step 3: Complete all the information before clicking on Apply > The Refund request will be sent out to the customer on the conversation

Interested in learning more about NestDesk? Book a demo with us!

Please contact our support team via live chat or email at [email protected]. We are happy to help you as soon as possible!

Helpful?

The AI Improvement feature allows users to refine the AI Chatbot’s responses when needed. If you notice any AI answers

Users may require the AI Chatbot to respond to inquiries about exclusive store details, such as ongoing promotions, free shipping

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