NestDesk Pricing: How to Choose a Suitable Plan for Your Business

  • 11/10/2023
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Discover NestDesk pricing options and select a suitable plan for your business. Let’s get started now! 

Overview of NestDesk Pricing 

NestDesk is built for e-commerce businesses of all sizes. To serve the various demands of both small & large companies at an affordable price, we’ve made 4 plans including Free, Basic, Advanced, and Professional. 

Let’s take a look at the breakdown of all the plans below: 

NestDesk pricing

*Note: For paid plans, you will get 7 days free trial. Feel free to downgrade to Free plan at any time. 

How to choose a suitable NestDesk plan? 

NestDesk pricing system is based on the scale of your support team. The app will charge per agent added to your NestDesk account for paid plans.

At paid plans, there are also more features added to the agent account for better supporting customers & improving efficiency. 

Let’s take a closer look at the benefits of each plan & see which one is the best fit for your business.

Free plan – For Startup

Free plan is most suitable for new stores with limited resources. On this plan, you will have essential tools to support customers. 

  • Unlimited conversations
  • Limited to 1 admin account 
  • Integrate with 1 online store, 1 Facebook page & 1 Instagram account
  • Basic chat functionality & live chat customization 

Basic plan – For Growing businesses 

Basic plan is the best choice for small/medium businesses that have more than 1 support agent. This plan helps your agents to better collaborate with each other & drive more conversions while supporting customers. 

  • Unlimited conversations 
  • Integrate with 2 online stores, 2 Facebook pages & 2 Instagram accounts
  • More chat functionalities (Macro, Pre-chat survey, View customer’s cart/last browsed page, Edit &view customer’s info, etc)
  • Automation rules
  • Order tracking 
  • Analytics & Reports 
  • Helpdesk (Limited to 5 articles)

Advanced plan – For Mid-sized businesses 

Advanced plan is for merchants managing multiple stores & want to centralize customer service activities all in one place. This plan powers your agents to improve customer support quality & drive sales significantly.

  • Unlimited conversations 
  • Unlimited store, Facebook & Instagram integrations 
  • Full chat functionality
  • Automation rules
  • Order tracking 
  • Helpdesk (Unlimited articles)

Professional plan – For Large enterprises 

Professional plan is the perfect match for large enterprises that want to deliver excellent customer service and leverage efficiency. This plan includes ALL features in Advanced plan, plus:

  • AI-Chatbot
  • Order action (Edit/Cancel/Refund order right inside NestDesk)
  • Private macros

Need any help?

If you need any help, feel free to contact us via live chat in-app or send email to [email protected]. Our support team is happy to assist!


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