On need to open Shopify admin, you can edit orders for customers you’re chatting with right inside NestDesk. Let’s get started now! How to edit an order? Step 1: Go to Conversation > select your customer conversation Step 2: Click
No need to open Shopify admin, you can cancel an order for customers you’re chatting with right inside NestDesk. Let’s get started now! How to cancel an order in NestDesk The updated status will be displayed on the conversation as
No need to open Shopify admin, you can initiate a refund for the customers you’re chatting with right inside NestDesk. Let’s get started now! How to initiate a refund Step 1: Go to Conversion > select your customer conversation Step
Check customer journey allows you to track and monitor your customers’ interactions and product activity in real-time. This user guide will walk you through the steps to effectively check your customer’s journey and product-related actions on NestDesk. How to check
Overview Preview customer cart is a powerful feature that allows customer support agents to assist online shoppers by viewing their shopping carts in real-time during chat interactions Why is “Preview customer cart” helpful? Preview customer cart feature helps you have
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