Macro refers to pre-made responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes. This article will guide you on how to create macro in NestDesk.
Automation rules allow you to automate certain tasks based on the criteria that you customize. This article will guide you on how to enable Automation Rules in NestDesk: Automatically assign, Receive emails when offline and Send message to customer when
Agent profile is the representation of an agent. This helps visitors, other agents and admin easily recognize that agent when interacting with him/her on NestDesk. In this post, you will learn how to edit agent profile in NestDesk. Let’s get
Invisible mode is a feature that could be used when you need to hide the availability status of your agent account. By enabling this feature, your account status will present as offline to all visitors. In this article, you’ll learn
In this article, you’ll learn how to create a NestDesk account with ease. Let’s get started now! How to create NestDesk account Here you can follow one of 2 options: Create NestDesk account from Shopify app store Fill in some
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