NestDesk Topics

Create Macro

Macro refers to pre-made responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes. This article will guide you on how to create macro in NestDesk.

Automation Rules

Automation rules allow you to automate certain tasks based on the criteria that you customize. This article will guide you on how to enable Automation Rules in NestDesk: Automatically assign, Receive emails when offline and Send message to customer when

Edit Agent’s Profile

Agent profile is the representation of an agent. This helps visitors, other agents and admin easily recognize that agent when interacting with him/her on NestDesk.  In this post, you will learn how to edit agent profile in NestDesk. Let’s get