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Notification allows you to be notified when a new message comes in. As an agent, you can easily notice the incoming chats that are assigned to you. Please note that the notification feature only works when you are not on
Notification allows you to be notified when a new message comes in. As an agent, you can easily notice the incoming chats that are assigned to you. Please note that the notification feature only works when you are not on
In this post you will learn how to remove an agent from the list. Let’s get started now! 📌 Note: Please note that only the admin is able to delete the agent accounts. How to delete an agent Interested in
Tags are the labels that help you to categorize and sort out customer messages. You can add more than one tag per message. In this article, you’ll learn how to create, edit and add tags in NestDesk. How to create
Macro refers to pre-made responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes. This article will guide you on how to create macro in NestDesk.
Automation rules allow you to automate certain tasks based on the criteria that you customize. This article will guide you on how to enable Automation Rules in NestDesk: Automatically assign, Receive emails when offline and Send message to customer when
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