Agent profile is the representation of an agent. This helps visitors, other agents and admin easily recognize that agent when interacting with him/her on NestDesk. In this post, you will learn how to edit agent password in NestDesk. Let’s get
A Private note is an agent’s internal note on a specific ticket. It is only visible to your team and not to customers. This feature helps provide context when reassigning the ticket to another agent. In this article, you will
In NestDesk, all customer information is conveniently displayed alongside each conversation. This feature helps you easily identify your current customers and prevents them from having to repeat the same information. In this article, you’ll learn how to view customer information
In this article, we will show you which file and extension you can upload to NestDesk, and how to upload it. Let’s get started! Which file and extension are possible to be uploaded to NestDesk? You can upload any kind
In this article, you will learn how to filter/sort conversation list in NestDesk. This feature helps you keep messages well organized and easily find out the message you want among the others. How to filter/sort conversation list First off, make
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