Conversation title helps you easily remark and identify message among others with ease. In this post, you will learn how to create & edit conversation title in NestDesk. Let’s get started now. How to create/edit a conversation title Then you
In this post, you will learn on how to assign conversation to your agents. Let’s get started now! How to assign conversation to your agents First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account,
In this post, you’ll learn on how to delete a conversation in NestDesk. Let’s get started now. How to delete conversation in NestDesk First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account, please create
In the previous article, we have instructions for you on how to create a tag. Tags are used to sort and segment your customers by interest, status, activities, etc. In this article, you will learn how to add tags to
Private note is the internal note that an agent leaves on a specific ticket. It is only visible to your team and not to customers. This feature is helpful for providing context when reassigning the ticket to another agent. In
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