Conversation Management Topics

Check Customer Journey

Check customer journey allows you to track and monitor your customers’ interactions and product activity in real-time. This user guide will walk you through the steps to effectively check your customer’s journey and product-related actions on NestDesk. How to check

Preview Customer Cart

Overview Preview customer cart is a powerful feature that allows customer support agents to assist online shoppers by viewing their shopping carts in real-time during chat interactions Why is “Preview customer cart” helpful? Preview customer cart feature helps you have

Conversation History

Conversation history is where all information about the conversation of your customers are stored, details is provide all chat messages in each specific time period.  In case you merge customer contacts, the conversation history of the newly merged contact will

Use Macro in the Conversation

Macro refers to template responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes.  This article will guide you on how to use macro in NestDesk.

Tag Products (send product link to your customer)

Product tag is the new feature that helps you send direct product links to your customers right in the chat box. In this post, you will learn how to use the product tag feature in NestDesk. Let’s get started! How