In this article, you will learn about creating a chatbot scenario and make it suitable for your own purposes. Let’s get started now! First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create
In this article, you will learn about chatbot and how to add NestDesk chatbot in live chat. Let’s get started now! 😊 First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create a
In the previous article, we went through the guidance of creating Macro, which answers some commonly asked questions with several pre-made responses. In this post, you will learn how to customize Macro before sending them to each customer, allowing for
Macro refers to pre-made responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes. This article will guide you on how to create macro in NestDesk.
Automation rules allow you to automate certain tasks based on the criteria that you customize. This article will guide you on how to enable Automation Rules in NestDesk: Automatically assign, Receive emails when offline and Send message to customer when
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