Revenue Report

Revenue report gives you a clear view of your overall revenue performance generated while supporting customers.

There are 4 statistics you can track: Revenue, Conversation created, Conversion rate, and order created.

Key features of the Revenue report

1. In the Revenue report, you can see the filter rows with 3 options: Stores, Agents, and Channels.
2. The statistics of the Revenue report are Revenue, Conversation created, Conversion rate, and Order created.

• Revenue: The total money generated from selling your products.
• Conversation created: The number of new messages come from your channels.
• Conversion rate: Conversion rate is the number of customers who visit your stores that complete an order (a conversion) out of the total number of new customers.
• Order created: Only count paid orders and pending orders.

3.  The statistic is shown in a line chart through 3 given periods of time: Day, Month, and Year.

The statistics table of Revenue created by Agents

This table has 4 features: Agents, Conversation assigned, Conversion converted, and Conversion rate:

• Conversation assigned: The number of conversations assigned to an agent.
• Conversation converted: The number of conversations coming from your channels that turn into an order, out of the total number of conversations assigned by an agent.
• Conversion rate: The percentage of conversations that turn into an order, out of the total number of conversations assigned by an agent.

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