Revenue report

Revenue report gives you a clear view of your overall revenue performance generated while supporting customers. There are 4 statistics you can track: Revenue, Conversation created, Conversion rate, and order created.

Key features of the Revenue report

1. In the Revenue report, you can see the filter rows with 3 options: Stores, Agents, and Channels.

2. The statistics of the Revenue report are Revenue, Conversation created, Conversion rate, and Order created.

• Revenue: The total money generated from selling your products.
• Conversation created: The number of new messages come from your channels.
• Conversion rate: Conversion rate is the number of customers who visit your stores that complete an order (a conversion) out of the total number of new customers.
• Order created: Only count paid orders and pending orders.

3. The statistic is shown in a line chart through 3 given periods of time: Day, Month, and Year.

The statistics table of Revenue created by Agents

This table has 4 features: Agents, Conversation assigned, Conversion converted, and Conversion rate:

• Conversation assigned: The number of conversations assigned to an agent.
• Conversation converted: The number of conversations coming from your channels that turn into an order, out of the total number of conversations assigned by an agent.
• Conversion rate: The percentage of conversations that turn into an order, out of the total number of conversations assigned by an agent.

If you have further questions, feel free to contact us via live chat or send mail to [email protected]. Our customer support team is more than happy to help!