Discover all basic things about NestDesk – What NestDesk is, what you can do with it and who should use it. What is NestDesk? NestDesk is an omnichannel customer service platform that empowers eCommerce businesses to deliver excellent support and
In this post, you will learn how to add an agent to your account. Let’s get started now! 📌 Note: Only admin can add agents to the account. How to add an agent to your account 1. Log in NestDesk
Notification allows you to be notified when a new message comes in. As an agent, you can easily notice the incoming chats that are assigned to you. Please note that the notification feature only works when you are not on
In this post you will learn how to remove an agent from the list. Let’s get started now! 📌 Note: Please note that only the admin is able to delete the agent accounts. How to delete an agent Interested in
Tags are the labels that help you to categorize and sort out customer messages. You can add more than one tag per message. In this article, you’ll learn how to create, edit and add tags in NestDesk. How to create
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