Order Tracking

  • 10/06/2024
  • 682
  • 0

In this article, you will learn about Order Tracking and how to use it in live chat. Let’s get started now! 😊

First off, make sure you’ve logged into NestDesk. If you don’t have a NestDesk account, please create a new one here.

What is order tracking?

Order Tracking is a feature that allows users to get the order’s information easily without logging in or asking the store owner.

How to set up Order Tracking feature?

  1. When switch on Order Tracking, a box with the same name appear above message bar on the left
  2. Click on Order action box, customers require to enter their emails and orders ID
NestScale order tracking

How does Order Tracking help customers?

  1. When switching on Order Tracking, a box with the same name appear above message bar on the left
  2. Click on Order Tracking box, customers are required to enter their emails and orders ID
NestScale order tracking

Interested in learning more about NestDesk? Book a demo with us!


Need any help? 

If you need any assistance with NestDesk, feel free to contact us via live chat or email [email protected].

Our support team is happy to help you! 😊😊😊

Helpful?

Featured articles

AI Chatbot Improvement

The AI Improvement feature allows users to refine the AI Chatbot’s responses when needed.  If you notice any AI answers

Training AI Chatbot

Users may require the AI Chatbot to respond to inquiries about exclusive store details, such as ongoing promotions, free shipping

Can’t Find What You Need? 🤔


Article Outline