Order Management Topics

Updating shipping address

It is common sometimes for your customer not to use the current address or provide the wrong address. You really need a way to update it quickly right in the app.  How to update the shipping address? Step 1: Go

Edit an order in NestDesk

On need to open Shopify admin, you can edit orders for customers you’re chatting with right inside NestDesk. Let’s get started now! How to edit an order? Step 1: Go to Conversation > select your customer conversation Step 2: Click

Cancel An Order In NestDesk

No need to open Shopify admin, you can cancel an order for customers you’re chatting with right inside NestDesk. Let’s get started now! How to cancel an order in NestDesk The updated status will be displayed on the conversation as

Initiate A Refund In NestDesk

No need to open Shopify admin, you can initiate a refund for the customers you’re chatting with right inside NestDesk. Let’s get started now! How to initiate a refund Step 1: Go to Conversion > select your customer conversation Step

Create Draft Orders

Draft order helps merchants create orders without the customer’s action, from this merchants can directly assist customers in their purchasing process, providing a more personalized shopping experience.  In this post, you’ll learn on how to create draft orders in NestDesk.