Order Action Permissions (for customers)

Order Action Permissions allows customers to take/request related action on their order. With this feature, NestDesk will help you to utilize live chat and manage your store in a shorter time. This article will guide you step by step to enable Order Action Permissions.

Order Action Permissions

From Dashboard, navigate to Automation > Self Services
At the Services listing, click on Settings from the demanded store

Here at Self Services of a certain store, click on Order Action
There are 04 features to allow customers’ requests from:
- Edit Order: Allow users to change product attributes
- Refund Order: Allow users to request refunds for products
- Cancel Order: Allow users to request to cancel an order
- Update shipping address: Allow users to request to edit shipping an order

Switch toggles to allow each feature

Edit auto response

Auto response message when receiving action request

To edit text on each feature, click on the gear icon
Click Apply to log the process

Preview on Live Chat

When done setting ups, you could preview by clicking on Preview button: when customers click Order action and filled in their email address & order ID, they can request order actions based on setup features