Introduction to NestDesk

Discover all basic things about NestDesk – What NestDesk is, what you can do with it and who should use it.

What is NestDesk?

NestDesk is an omnichannel customer service platform that empowers eCommerce businesses to deliver excellent support and close more sales from chats.

All your interaction with customers like responding, viewing customer data & creating/editing orders occurs within one dashboard. No longer a support center, you can turn customer service into a profitable sales channel with NestDesk.

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What can you do with NestDesk?

Tailored-made for Shopify merchants, NestDesk provides you with various necessary features as shown below.

Support and sell in real-time

Respond to live chat, and Facebook messages in a unified dashboard.
Connect customer messaging from many Shopify stores.
Create & edit orders without leaving the dashboard.
Share product links right from chat.

Provide personalized support

View customer profile, order, and conversation history next to each message.
View customers’ online status, items in their cart, last browsed pages, and most viewed products.
Merge customer information with their messages from different channels.
Ensure seamless communication with real-time browser notifications & follow-up emails.

Improve your customer service efficiency

Use macros (the pre-made templates) to respond to common questions.
Tag & auto assign messages to the right people, at the right time.
Leave private notes for your teammates to better understand the context.
Support 24/7 with AI chatbots, FAQs, and helpdesk.
Support anywhere & anytime with the mobile app on hand.
Set business hours and customize the automated offline message

Track your customer support’s performance

Track conversations created, conversations closed, average first response time, and average resolution time.
Measure orders created, conversion rate and revenues generated by every support agent.
Evaluate the performance of each store, agent and channel in different time ranges.

NEW: Paid plans with new features (free trial available)

Unlimited agents, stores, channels and FAQs
More stores & Facebook integrations, live visitor data, order management, business hours
Automation rules & Chatbot features
Offline email notifications, private macros
Advanced AI Chatbot Assistant

>>> Learn more about NestDesk’s pricing plan 🆕

Who should use NestDesk?

The answer is any eCommerce business that is looking for a customer service solution. Specifically, NestDesk can be used by Shopify merchants that want to :