Filter/sort conversation list

In this article, you will learn how to filter/sort conversation list in NestDesk.

This feature helps you keep messages well organized and easily find out the message you want among the others

How to filter/sort conversation list

To filter messages, in the “Conversation” menu, choose Filter

1. In the “Filter” setting, you have 4 options to filter your message: 

• Store: If you have more than one integrated store, click the “Store” option and choose your desired store
• Agent: Select agent that your messages are assigned for
• Tag: Choose messages including the tag you choose
• Channel: Select channels where your customers come from

2. In the “Sort” setting, you have 2 options “Sort conversation by Oldest” and “Sort conversation by Newest”

• Sellect “Sort conversation by Oldest” to arrange messages from the oldest to the newest messages.
• Sellect “Sort conversation by Newest” to arrange messages from the newest to the oldest messages.

If you need any help, feel free to contact us via live chat or send mail to [email protected]. Our customer support team is more than happy to help!