Create paid & pending orders

In this article, you will learn what paid & pending orders are, and how to create paid and pending orders in NestDesk. Let’s get started now!

First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account, please create a new one here.

What are paid & pending orders?

Paid order is the order that the credit card payment has been captured, or a payment using an offline or custom method has been marked as received.

Pending order is the order that hasn’t been paid yet. Orders are marked as pending status due to some of the following reasons:

• Payment providers are processing but need to complete the payment.
• Merchants can create orders, check Payment due later, and set the payment terms.
• An order created using a manual payment method.

How to create paid & pending orders in NestDesk

Note: You have to add customer data before creating order in NestDesk.

If you haven’t, please learn more: How to add customer data

To create paid & pending orders, you need to follow these steps below:

1. Navigate to Inbox > open a conversation
2. On the right sidebar, click Create order

3. Fulfill order information and customer information

4. Click on Create paid order or Create pending order button

It’s done! Here’s how orders display in your NestDesk account

Note: Orders created in NestDesk will be automatically synced to your Shopify store’s order list (and vice versa).

Need more help?

Feel free to contact us via live chat or send an email at [email protected]

Our support team is happy to assist you!