Support NestDesk Create Macro
Macro refers to template responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes.
This article will guide you on how to create macro in NestDesk. Let’s get started now!
First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account, please create a new one here.
2. Here you can set the macro name, visible mode, and response text.
To make your macro more personalized, you can add variables such as customer first name, customer last name, and customer full name. These variables will automatically display relevant information about the customers with whom you are chatting.
3. Click on Save button to complete your setup
After setting up Macro, you’ll want to know how to use it and see how it works in action. Follow the steps below.
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