Create Macro

  • 27/02/2023
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Macro refers to template responses for some commonly asked questions. By using macro, you can shorten the response time, support more customers in less time, and avoid mistakes.

This article will guide you on how to create macro in NestDesk. Let’s get started now!

How to create Macro

First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account, please create a new one here.

  1. Navigate to Setting > click on Macro > click on Add macro button
Macro feature

2. Here you can set the macro name, visible mode, and response text.

  • Macro name: Enter a short and straightforward macro name to distinguish it from others. For example: Refund template, Welcome template, etc
  • Visible mode: Select which stores and agents can use this macro
  • Response text: Here’s where you paste the content of macro

To make your macro more personalized, you can add variables such as customer first name, customer last name, and customer full name. These variables will automatically display relevant information about the customers with whom you are chatting.

Set up macro

3. Click on Save button to complete your setup

How to use Macro

After setting up Macro, you’ll want to know how to use it and see how it works in action. Follow the steps below.

  1. Navigate to Inbox > click on a chat conversation
  2. Hit on Macro > select the macro you want > click on Send button
How to use Macro

Need more help?

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