Chat Bot Use Cases

In this article, you will learn about creating a chatbot scenario and make it suitable for your own purposes. Let’s get started now!

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How to create a basic chat bot scenario?

>>> Read this article: How to create Chat Bot with NestDesk app

How to make a good use out of these chatbot scenarios?

Increasing Customer Engagement

Sometimes the best thing you can do to promote your brand is actually avoiding sales. Instead, giving away relevant, helpful resources builds a positive rapport with audiences

Creating Awareness

Chat bots can create targeted and personalized experiences for new audiences. Instead of expecting your site visitors to inform themselves about your products or business, be proactive and educate your prospects in a real-time conversation

Sharing Promo Code

You can also use chatbots to share promo codes with your customers. Most often, they’ll close these without even noticing you have a discount for them. Chatbots offer a new way to catch visitors’ attention.

Finding The Right Products

Chatbots can serve as virtual assistants helping prospects choose the product that fits their needs. These rule-based chatbots provide customers with tailored product recommendations, thus improving the shopping experience and creating more loyal customers.

Cross-selling and Upselling

With the right script planning and triggers, you can create a chatbot to cross-sell and upsell your customers. But the easiest way to upsell using a chatbot is simply asking customers whether they’re looking to buy additional products or not. Take a look at the example below:

Need any help? 

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