Assign conversation to your agents

In this post, you will learn on how to assign conversation to your agents. Let’s get started now!

How to assign conversation to your agents

First off, make sure you’ve already logged in NestDesk. If you don’t have NestDesk account, please create a new one here.

1. Navigate to Inbox > select a conversation you want to assign

2. On the top of the message, you can see a box to add name of the assigned agent

3. Click the box and choose the agent name you want to assign the conversation to

Need more help? 

Please contact our support team via live chat or email at [email protected]

We are happy to help you as soon as possible!