Support NestSend Create automation flow
This article will show you how to build an automation flow in NestSend for personalized and automated communications to your customers, and learn how to set up your first automation flow.
2. You can choose Create from scratch or choose automation flow templates
You’ll then select a trigger for your new flow — a flow’s trigger is what sets the automated series in motion.
You will be able to choose one of 2 options outlined below: action or segment
After you select a trigger and add any desired trigger or flow filters, you’re ready to add additional elements into your flow.
Flow elements come in 4 types:
When you have multiple actions, especially sending emails, it is important to add time delays between each action so that they do not all occur at once.
For example, adding a 24 hour (or longer) delay between your first email and your second email will give someone enough time to receive and read the first email before receiving another.
If you would like a time delay before the next step in your flow, drag in the time delay element from the left sidebar. The example below shows multiple time delays included in the flow.
Note that after you set a delay, you can always adjust it by clicking on the time delay component. Keep in mind that updating a time delay before a message will not impact any already scheduled messages. The updated timing will only impact newly scheduled messages moving forward.
Time delays can also be set to wait until a specific time of day or a specific day of the week which will change the behavior of how the time delay schedules each recipient.
If you have any questions, you can read more in our help center or reach out to our team for support: [email protected]
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