We're thrilled to announce the launch of NestDesk 1.6, featuring enhanced AI Training and AI Improvement capabilities that elevate your customer service experience.

New Features:

• AI Training:  This feature allows users to train the AI Chatbot using custom FAQs and store URLs. By providing specific questions and answers, you can ensure the chatbot delivers precise responses tailored to your business needs. Integrating your store's URL enables the chatbot to access comprehensive information.
• AI Improvement: Users can now refine the chatbot's responses through the AI Improvement feature. This includes modifying answers for questions and managing fallback responses for inquiries the AI cannot address. This ensures customers receive accurate and relevant information every time they engage with the chatbot.

With these advanced features in NestDesk 1.6, you can enhance the AI Chatbot's performance, providing quicker and more accurate responses to your customers. 

Enjoy a more personalized and efficient customer service experience with NestDesk AI Chatbot!
Need a demo? Contact us here

We're excited to launch a groundbreaking feature in NestDesk 1.5: the AI Chatbot. Unlike typical chatbots that use pre-generated answers, our AI Chatbot elevates customer interaction significantly.

Key Features:

• Automatic Information Sync: The AI Chatbot syncs product information automatically, ensuring it provides up-to-date and accurate assistance.

• Dynamic Training and Adaptability: Users can train the AI Chatbot to answer questions dynamically, allowing it to handle a broader range of queries with precision.

• Enhanced Customer Interaction: Customers can type their questions directly into the chat, leading to a more natural interaction without predefined options.

With the AI Chatbot, NestDesk 1.5 offers a smarter, more responsive tool that enhances customer satisfaction through quick, accurate, and personalized responses. 

Experience the future of customer service with NestDesk's AI Chatbot!

Exciting news! NestDesk version 1.4.1 is here, bringing you innovative features designed to revolutionize the way you interact with customers and manage your workflow. Discover how these updates can transform your business and provide benefits for both you and your customers.

Customizable Macros

• Customize macros content before sending
• More personalized and relevant to each customer

More flexible Pre-Chat Surveys

• Remove non-essential information fields
• Able to allow not to complete the survey before chat

More User-Friendly Interface

• Integrated navigation menu
• Intuitive and efficient interface

These enhancements make NestDesk 1.4.1 a powerful tool for delivering superior customer service and boosting productivity. 

Dive into our NestDesk 1.4.1 today to experience a more streamlined, efficient, and customer-friendly platform. Your enhanced customer service and productivity are just a click away!

At NestScale, our commitment is to ensure that our users enjoy the best experience and continual enhancements. That’s why we’re absolutely delighted to unveil some amazing updates from NestDesk 1.4 that are set to elevate your experience to new heights.

With NestDesk 1.4, it’s all about empowering your agents, enabling them to work smarter and not harder, all while ensuring that your customers receive instant, precise answers. A better experience for everyone involved! 

Key features:

• Simplify customer order management flow
• Real-time visitor tracking & monitoring with live chat
  • Visualize customer website journey with live data 
  • Track customer geolocation directly 
• Set business hours & offline messages to avoid missed chats
• Automately send emails to offline customers
• Affordable new pricing plans with NestDesk 1.4

>>> Read more: NestDesk 1.4: Orders Management, Live Visitor Data & New Pricing

We are thrilled to introduce NestDesk 1.3, the latest version of our app that revolutionizes the way you engage with your customers. Packed with exciting enhancements, NestDesk 1.3 is ready to take your customer support experience to new heights.

Intelligent ChatBot

• Smart scenario-based responses
• Two-layered conversational approach
• Multiple answers for each question

Intuitive Help Desk

Enhanced Live Chat

• Order tracking
• Auto message

NestDesk 1.3 is a game-changer for businesses seeking to enhance their customer support experience with its powerful updated features. For that, upgrading to NestDesk 1.3 can change the way you engage with your customers, streamline your support operations, and improve customer satisfaction. 

So don’t miss out on the opportunity to unify all your messaging platforms, reduce response time, and gain valuable insights into customer interactions. Experience the convenience, efficiency, and customer-centricity it brings to your support processes. Take the next step and update to NestDesk 1.3 today!