What's New At NestScale?

Welcome to the Release Notes for NestScale ecosystem!

We’re excited to introduce a range of new features, enhancements, and fixes that will elevate your experience with the apps! ❤️

NestDesk 1.4.1: Your New Customer Interaction Toolkit

June 13, 2024

Exciting news! NestDesk version 1.4.1 is here, bringing you innovative features designed to revolutionize the way you interact with customers and manage your workflow. Discover how these updates can transform your business and provide benefits for both you and your customers.

Customizable Macros

NestDesk - customize macros
  • Customize macros content before sending
  • More personalized and relevant to each customer

More flexible Pre-Chat Surveys

NestDesk - pre-chat survey
  • Remove non-essential information fields
  • Able to allow not to complete the survey before chat

More User-Friendly Interface

NestDesk - menu
  • Integrated navigation menu
  • Intuitive and efficient interface

These enhancements make NestDesk 1.4.1 a powerful tool for delivering superior customer service and boosting productivity. 

Dive into our NestDesk 1.4.1 today to experience a more streamlined, efficient, and customer-friendly platform. Your enhanced customer service and productivity are just a click away!

NestDesk 1.4: Orders Management, Live Visitor Data & New Pricing

October 6, 2023

At NestScale, our commitment is to ensure that our users enjoy the best experience and continual enhancements. That’s why we’re absolutely delighted to unveil some amazing updates from NestDesk 1.4 that are set to elevate your experience to new heights.

With NestDesk 1.4, it’s all about empowering your agents, enabling them to work smarter and not harder, all while ensuring that your customers receive instant, precise answers. A better experience for everyone involved! 

Key features:

  • Simplify customer order management flow
  • Real-time visitor tracking & monitoring with live chat
    • Visualize customer website journey with live data 
    • Track customer geolocation directly 
  • Set business hours & offline messages to avoid missed chats
  • Automately send emails to offline customers
  • Affordable new pricing plans with NestDesk 1.4

>>> Read more: NestDesk 1.4: Orders Management, Live Visitor Data & New Pricing

NestDesk 1.3: Simplify Customer Support by Proactive Self-Service

June 28, 2023

We are thrilled to introduce NestDesk 1.3, the latest version of our app that revolutionizes the way you engage with your customers. Packed with exciting enhancements, NestDesk 1.3 is ready to take your customer support experience to new heights.

Intelligent ChatBot

NestDesk chatbot
  • Smart scenario-based responses
  • Two-layered conversational approach
  • Multiple answers for each question

Intuitive Help Desk

Intuitive Help Desk

Enhanced Live Chat

  • Order tracking
  • Auto message

NestDesk 1.3 is a game-changer for businesses seeking to enhance their customer support experience with its powerful updated features. For that, upgrading to NestDesk 1.3 can change the way you engage with your customers, streamline your support operations, and improve customer satisfaction. 

So don’t miss out on the opportunity to unify all your messaging platforms, reduce response time, and gain valuable insights into customer interactions. Experience the convenience, efficiency, and customer-centricity it brings to your support processes. Take the next step and update to NestDesk 1.3 today!

NestDesk 1.2: Transformation in UI Design For #1 Customer Experience

May 22, 2023

With NestDesk 1.2, let us take you to the latest enhancements including a fresh UI/UX design, a brand-new mobile app, optimized Facebook Messenger integration, and a revamped notification system. Get ready to unlock sales from conversations now!

Sleek and modern interface

Sleek and modern interface

User-friendly mobile app

User-friendly mobile app

Facebook Messenger chat optimization

Facebook Messenger chat optimization

Real-time notification to all agents

Real-time notification to all agents

Elevate the best customer experience with NestDesk 1.2

With these exciting updates, we are taking NestDesk to new heights. And as we promise to deliver a top-notch experience, these updates are just the beginning of our ongoing commitment to excellence.

Don’t wait any longer – experience the transformation in UI design, mobile accessibility, and optimized communication for your business. Try NestDesk 1.2 now and immerse yourself in a world of enhanced functionality, convenience, and satisfaction. Happy exploring!

Introducing NestDesk: #1 FREE Ecommerce Customer Support Solution

June 21, 2022

Do you know that 70% of all customer conversations are related to purchase decisions? Customers mostly ask questions while viewing products or even when they already have items in their cart. Some want to feel confident in an online purchase that they have no way to touch and handle physically. 

Many brands consider customer service as a necessary evil to support or handle the inevitable complaints only. But now, chat has gone beyond a support tool to become a powerful sales channel. 

Recognizing the potential and demand for unlocking sales from chat, we felt a strong pull to develop NestDesk – an affordable customer service platform that powers your business to turn more browsers into buyers. 

Key features:

  • Boost your customer support efficiency 
    • Streamline customer messaging 
    • Connect with customers in more ways 
    • Automate common responses 
    • Collaborate with your teammates
  • Deliver personalized customer service
  • Unlock sales from conversation
    • Create orders right on your chat system 
    • Measure revenue from customer care efforts

>>> Read more: Introducing NestDesk: #1 FREE Ecommerce Customer Support Solution